FAQ
How do I place an order?如何下訂單？
As you browse through the LE Creuset 專業代購 Online Store, click on the "add to shopping cart" button , the items that you wish to purchase. if you encounter any techincal problem , please do not hestiate to contact us via whatsapp +852 5193 0440 or Email: lecreusetexpert@gmail.com
當您瀏覽LE Creuset專業代購網店，點擊“加入購物車”按鈕，您要購買的物品。如果您遇到任何問題，可以通過WhatsApp的+852 5193 0440或電子郵件與我們聯繫： lecreusetexpert@gmail.com
Payment and Shipping
Yes, we do FREE SHIPPING in Hong Kong and Face Trade is available in Kowloon line MTR station. Alternatively if you would like us to ship your item to other countries , this can also be arrange via SF Express, delivery charge can be pay directly to us or can pay upon arrival. However, we are not responsible for additional charges you may incur as a result of international duties.
Payment Options
PayPal: secure and fast payment via PayPal
Credit Cards: We accept VISA, MasterCard & AMERICAN EXPRESS.
Payment in advance by bank transfer (Hong Kong)
Returns & Refunds
Please inspect your purchase immediately upon delivery. If there is a problem with your order, contact us directly by email or whatsapp within two (2) days. If you receive a damaged, defective or incorrect item, we will work with you to make things right.
How safe is my personal information?
Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.